UX Researcher, Mobile

About Sandpiperset

Our website and apps help renters search listings, schedule tours and submit applications. Sandpiperset runs an online marketplace where homeowners book local handymen, cleaners and movers. We ship small changes daily rather than big quarterly releases.

The role

The UX Researcher, Mobile plans and runs research that shapes what our product teams build next. Fully remote. You can work from anywhere in the US. Flexible hours with a daily team call in the morning. Strong written English is important, since much of our work is async.

Day to day

• Write screeners and recruit participants through User Interviews, Respondent or customer lists.
• Maintain a research repository so past work is easy to find.
• Measure usability with SUS, task success rates and time on task.
• Plan research studies with clear questions, methods and timelines.
• Synthesize findings in Dovetail, Miro or a spreadsheet and turn them into clear recommendations.
• Present findings to product, design and leadership.
• Combine behavioral data from analysts with qualitative findings.

Requirements

• 3+ years of UX or user research experience in a product setting.
• Ability to write clear research plans and reports.
• Hands-on experience with a range of qualitative and quantitative methods.
• Degree in HCI, psychology, anthropology, sociology or a related field, or equivalent experience.
• Familiarity with research tools such as Dovetail, Maze, Lookback or UserTesting.
• Comfort presenting to senior stakeholders.

Also helpful

• Research in healthcare, financial services or other regulated domains.
• Setting up a research ops function.

Pay and benefits

Pay range: $123,000 to $148,000 a year. Final offer will depend on experience.

• Health, dental and vision coverage starting on day one.
• 401(k) with a 100% match up to 5%.
• Paid sick leave.
• Profit sharing.
• Gym membership reimbursement.
• Life insurance.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Sandpiperset, LLC.