Junior User Researcher

Position summary

The Junior User Researcher plans and runs research that shapes what our product teams build next. This hire will help us understand how operations staff actually use our software during a busy shift. This is a full-time remote role. We use an employer of record in Pakistan, so you get a proper employment contract, not a freelance agreement. You will need at least 4 hours of overlap with US Central time. You will need a stable internet connection and a backup power source (UPS or inverter).

Duties

• Maintain a research repository so past work is easy to find
• Synthesize findings in Dovetail, Miro or a spreadsheet and turn them into clear recommendations
• Combine behavioral data from analysts with qualitative findings
• Write screeners and recruit participants through User Interviews, Respondent or customer lists
• Present findings to product, design and leadership
• Build personas, task models and workflow maps grounded in data
• Design and analyse surveys in Qualtrics or SurveyMonkey

Minimum qualifications

• 1+ years of UX or user research experience in a product setting
• Comfort presenting to senior stakeholders
• Strong interview moderation skills

Compensation and benefits

Pay: PKR 320,000 to PKR 410,000 a month

• Performance bonus
• Flexible hours
• Public holidays observed per your country
• Health insurance through our employer-of-record partner
• 24 days paid time off

About the company

Since 1981, the company has expanded from listings into payments, shipping and seller financing. Content moderation runs around the clock, with reviewers in multiple time zones and languages. We started in 1981 and have grown to about 7,800 people. Our office has a quiet floor and a loud floor.

Include your expected salary and earliest start date with your application.

Please submit your CV in English.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Thicketflow.