Senior User Researcher

Product, engineering and support teams work out of offices in Lahore, Punjab and two nearshore delivery centres. More than 9,000 organisations use our HR and payroll suite, from regional hospitals to school districts. Code review is required on every pull request, and nobody merges their own changes.

The role

The Senior User Researcher plans and runs research that shapes what our product teams build next. The company is based in Lahore, Pakistan. The team is spread across multiple countries. Employment is through our payroll partner in Türkiye. Salary is paid monthly in local currency. Please make sure you have a quiet place to work and a solid internet connection.

Responsibilities

• Write screeners and recruit participants through User Interviews, Respondent or customer lists
• Maintain a research repository so past work is easy to find
• Present findings to product, design and leadership
• Combine behavioral data from analysts with qualitative findings
• Measure usability with SUS, task success rates and time on task
• Plan research studies with clear questions, methods and timelines

Required qualifications

• 5+ years of UX or user research experience in a product setting
• Strong interview moderation skills
• Portfolio or case studies showing how research changed product decisions
• Familiarity with research tools such as Dovetail, Maze, Lookback or UserTesting
• Basic statistics for survey analysis and sample sizes

Preferred qualifications

• R, Python or SPSS for quantitative analysis
• Diary studies and longitudinal research
• Research in healthcare, financial services or other regulated domains

What we offer

• Monthly internet allowance
• Public holidays observed per your country
• Company laptop
• 20 days paid time off
• Wellness allowance
• Paid sick days

Let us know your current notice period and salary expectations.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hazelvault (Pvt.) Ltd..