Principal User Researcher

About Everard Commerce

Since 1984, the company has run a comparison site for car insurance, mortgages and credit cards. Built and run from Toronto, the site connects pet owners with local sitters and dog walkers.

What this job is

This is a new position created as the team has grown over the last year. Everard Commerce needs another Principal User Researcher to run interviews, usability tests and surveys across several product areas. Our headquarters is in Toronto, and about a third of the team works remotely from other countries. You will be employed through our employer-of-record partner in Luxembourg, with a local contract and salary paid in euros. You will need at least 4 hours of overlap with US Eastern time.

What you'll work on

• Design and analyse surveys in Qualtrics or SurveyMonkey.
• Maintain a research repository so past work is easy to find.
• Measure usability with SUS, task success rates and time on task.
• Write screeners and recruit participants through User Interviews, Respondent or customer lists.
• Coach designers and PMs to run their own lightweight research.

Requirements

• 8-10 years of UX or user research experience in a product setting.
• Strong interview moderation skills.
• Degree in HCI, psychology, anthropology, sociology or a related field, or equivalent experience.
• Familiarity with research tools such as Dovetail, Maze, Lookback or UserTesting.
• Ability to write clear research plans and reports.
• Portfolio or case studies showing how research changed product decisions.

Desirable

• Diary studies and longitudinal research.
• Prior work in a design or product role.
• Accessibility research with participants who use assistive technology.

What we offer

Rate: €112,000 to €143,000 a year

• 24 days paid time off.
• Home office setup budget.
• Company laptop.
• Health insurance through our employer-of-record partner.
• Co-working space stipend.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Everard Commerce.