UX Researcher

Hazelland employs 11,100 people across engineering hubs in Washington and three other locations, building ERP software for mid-market manufacturers. Product, engineering and support teams work out of offices in Washington, District of Columbia and two nearshore delivery centers. Laptops are MacBook Pros, and you pick your own editor.

The role:

Our research function is small. This role works across teams, chooses its own methods and is expected to say what the findings mean, not just report them. Hazelland needs another UX Researcher to run interviews, usability tests and surveys across several product areas. Remote, open to candidates across the US. Most of our work is async, and meetings are kept short.

What you'll do:

• Maintain a research repository so past work is easy to find.
• Combine behavioral data from analysts with qualitative findings.
• Plan research studies with clear questions, methods and timelines.
• Coach designers and PMs to run their own lightweight research.
• Design and analyze surveys in Qualtrics or SurveyMonkey.
• Build personas, task models and workflow maps grounded in data.
• Run moderated interviews, contextual inquiry and usability tests.
• Synthesize findings in Dovetail, Miro or a spreadsheet and turn them into clear recommendations.

Qualifications:

• 3-5 years of UX or user research experience in a product setting.
• Degree in HCI, psychology, anthropology, sociology or a related field, or equivalent experience.
• Hands-on experience with a range of qualitative and quantitative methods.
• Basic statistics for survey analysis and sample sizes.

Preferred:

• Diary studies and longitudinal research.
• Research in healthcare, financial services or other regulated domains.
• Prior work in a design or product role.

Salary range: $148,000-$178,000 a year

Pay and benefits:

• Health savings account (HSA) with employer contribution.
• 401(k) with company match.
• Paid time off.
• Short- and long-term disability.
• Professional development budget.
• Life insurance.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Applicants must be authorized to work in the U.S.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hazelland.