User Researcher

About us

Founded in 2001, the business writes the billing, metering and customer portal software that small water and electric utilities run on. Most of what we build is back-office software for property managers, including lease tracking, work orders and tenant payments. On-call rotates weekly and pays a flat stipend whether or not the pager goes off.

What this job is

This hire will help us understand how operations staff actually use our software during a busy shift. The User Researcher plans and runs research that shapes what our product teams build next. Employment is through our payroll partner in Bangladesh. Salary is paid monthly in taka. You will need at least 4 hours of overlap with US Central time.

Day to day

• Run moderated interviews, contextual inquiry and usability tests
• Coach designers and PMs to run their own lightweight research
• Synthesize findings in Dovetail, Miro or a spreadsheet and turn them into clear recommendations
• Measure usability with SUS, task success rates and time on task
• Plan research studies with clear questions, methods and timelines
• Handle participant consent, incentives and data privacy
• Write screeners and recruit participants through User Interviews, Respondent or customer lists

Requirements

• 2-4 years of UX or user research experience in a product setting
• Familiarity with research tools such as Dovetail, Maze, Lookback or UserTesting
• Hands-on experience with a range of qualitative and quantitative methods
• Strong interview moderation skills

Why work with us

Salary range: BDT 195,000 - BDT 240,000 a month

• Co-working space stipend
• Annual salary review
• Performance bonus
• Public holidays observed per your country
• Company laptop

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Woodland Software.