User Researcher

More than 11,200 employees work on the product, from search ranking to fraud detection. Traffic during holiday peaks can reach ten times normal levels, and the platform is built for it.

The role

The User Researcher plans and runs research that shapes what our product teams build next. You will be employed through our employer-of-record partner in Costa Rica, with a local contract and salary paid in local currency. Working hours overlap with Central European Time.

What you'll be doing

• Present findings to product, design and leadership
• Plan research studies with clear questions, methods and timelines
• Design and analyse surveys in Qualtrics or SurveyMonkey
• Handle participant consent, incentives and data privacy
• Build personas, task models and workflow maps grounded in data
• Maintain a research repository so past work is easy to find
• Synthesize findings in Dovetail, Miro or a spreadsheet and turn them into clear recommendations
• Run moderated interviews, contextual inquiry and usability tests

Required qualifications

• 3+ years of UX or user research experience in a product setting
• Strong interview moderation skills
• Familiarity with research tools such as Dovetail, Maze, Lookback or UserTesting
• Basic statistics for survey analysis and sample sizes
• Hands-on experience with a range of qualitative and quantitative methods
• Degree in HCI, psychology, anthropology, sociology or a related field, or equivalent experience
• Portfolio or case studies showing how research changed product decisions

Preferred qualifications

• Diary studies and longitudinal research
• R, Python or SPSS for quantitative analysis

Salary: CRC 2,600,000 - CRC 3,000,000 monthly

Compensation and benefits

• Annual learning budget
• Home office setup budget
• Monthly internet allowance
• Paid parental leave

Please mention your notice period and expected salary.

We review applications as they come in.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Velvetset S.L..