User Researcher

Headquartered in Melbourne since 2012, the company now sells in 40 countries and supports customers in 11 languages. Southern Cross Systems employs 840 people across engineering hubs in Melbourne and three other locations, building ERP software for mid-market manufacturers. On-call rotates weekly and pays a flat stipend whether or not the pager goes off.

Southern Cross Systems is hiring a User Researcher to work remotely from the US. Mixed-methods research role. You should be as comfortable in a two-hour contextual interview as in a survey dataset. You will be employed through our employer-of-record partner in the US, with a local contract and salary paid in USD. You will need some overlap with Australian Eastern time in the mornings.

Essential duties and responsibilities

• Present findings to product, design and leadership.
• Write screeners and recruit participants through User Interviews, Respondent or customer lists.
• Build personas, task models and workflow maps grounded in data.
• Plan research studies with clear questions, methods and timelines.
• Run moderated interviews, contextual inquiry and usability tests.
• Measure usability with SUS, task success rates and time on task.
• Coach designers and PMs to run their own lightweight research.
• Synthesize findings in Dovetail, Miro or a spreadsheet and turn them into clear recommendations.

Qualifications

• 3+ years of UX or user research experience in a product setting.
• Basic statistics for survey analysis and sample sizes.
• Portfolio or case studies showing how research changed product decisions.
• Ability to write clear research plans and reports.

What we offer

$153,000 - $179,000 annually

• Company laptop.
• 20 days paid time off.
• Home office setup budget.
• Annual salary review.
• Public holidays observed per your country.
• Paid parental leave.

Please include a short note on why this role interests you.

This position requires a background check.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Southern Cross Systems.