User Researcher

More than 9,000 organisations use our HR and payroll suite, from regional hospitals to school districts. Annual releases gave way to two-week sprints years ago, and the platform now handles over 200 million API calls a day. We started in 1987 and have grown to about 6,500 people.

Purva Software has an opening for a User Researcher. Our research function is small. This role works across teams, chooses its own methods and is expected to say what the findings mean, not just report them. This is a full-time remote role. We use an employer of record in Australia, so you get a proper employment contract, not a freelance agreement. Normal working hours, Monday to Friday. Most communication happens in Slack, with short video calls when needed.

What you'll do:

• Synthesize findings in Dovetail, Miro or a spreadsheet and turn them into clear recommendations
• Handle participant consent, incentives and data privacy
• Design and analyse surveys in Qualtrics or SurveyMonkey
• Maintain a research repository so past work is easy to find
• Combine behavioral data from analysts with qualitative findings
• Build personas, task models and workflow maps grounded in data

What we're looking for:

• 3+ years of UX or user research experience in a product setting
• Basic statistics for survey analysis and sample sizes
• Hands-on experience with a range of qualitative and quantitative methods
• Strong interview moderation skills
• Ability to write clear research plans and reports

Bonus points:

• Prior work in a design or product role

Perks and benefits:

• Performance bonus
• Health insurance through our employer-of-record partner
• Monthly internet allowance
• Home office setup budget

Shortlisting will begin immediately.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Purva Software.