User Researcher

Public sector agencies, utilities and large health systems licence our asset management platform under multi-year contracts. On-call rotates weekly and pays a flat stipend whether or not the pager goes off.

Job summary

Northmoor has an opening for a User Researcher. This hire will help us understand how operations staff actually use our software during a busy shift. Contract role, full-time hours, paid in USD at the end of each month. Working hours overlap with Central European Time. We use Slack, Notion and Google Meet. Cameras on for team calls.

Key responsibilities

• Write screeners and recruit participants through User Interviews, Respondent or customer lists.
• Build personas, task models and workflow maps grounded in data.
• Design and analyse surveys in Qualtrics or SurveyMonkey.
• Synthesize findings in Dovetail, Miro or a spreadsheet and turn them into clear recommendations.
• Run moderated interviews, contextual inquiry and usability tests.

Qualifications

• 3-5 years of UX or user research experience in a product setting.
• Hands-on experience with a range of qualitative and quantitative methods.
• Strong interview moderation skills.
• Ability to write clear research plans and reports.
• Portfolio or case studies showing how research changed product decisions.

Nice to have

• Research in healthcare, financial services or other regulated domains.
• Setting up a research ops function.
• Accessibility research with participants who use assistive technology.
• R, Python or SPSS for quantitative analysis.

Pay: BDT 125,000 - BDT 175,000 pcm

Pay and benefits

• Company laptop.
• Flexible hours.
• Paid time off.
• Monthly payments via wire transfer or Wise.

Due to the number of applications, only shortlisted candidates will be contacted.

We may close the role early, so do not wait too long to apply.

Duration: 9 months. Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Northmoor.