User Researcher

Annual releases gave way to two-week sprints years ago, and the platform now handles over 200 million API calls a day.

Position summary

Indigostack Technologies needs another User Researcher to run interviews, usability tests and surveys across several product areas. Remote, open to candidates across the US.

Key responsibilities

• Synthesize findings in Dovetail, Miro or a spreadsheet and turn them into clear recommendations.
• Design and analyze surveys in Qualtrics or SurveyMonkey.
• Maintain a research repository so past work is easy to find.
• Coach designers and PMs to run their own lightweight research.
• Measure usability with SUS, task success rates and time on task.

Minimum qualifications

• 2-4 years of UX or user research experience in a product setting.
• Portfolio or case studies showing how research changed product decisions.
• Hands-on experience with a range of qualitative and quantitative methods.
• Strong interview moderation skills.
• Familiarity with research tools such as Dovetail, Maze, Lookback or UserTesting.
• Basic statistics for survey analysis and sample sizes.
• Ability to write clear research plans and reports.

Nice to have

• Diary studies and longitudinal research.
• Prior work in a design or product role.
• Accessibility research with participants who use assistive technology.

The base pay range for this position is $63.50 - $73.50/hr. Actual pay depends on experience, skills and location.

Compensation and benefits

• Medical, dental and vision insurance.
• 401(k) with company match.
• Paid holidays.
• Home office stipend.
• Referral program.
• Paid time off.

This position requires a background check.

Interview process: a phone call, a meeting with the hiring manager, and a final conversation with the team.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Indigostack Technologies.