User Researcher - Healthcare

Traffic during holiday peaks can reach ten times normal levels, and the platform is built for it. Our office has a quiet floor and a loud floor.

Role overview

This is a newly created position. Mixed-methods research role. You should be as comfortable in a two-hour contextual interview as in a survey dataset. Fully remote. You can work from anywhere in the US.

Key responsibilities

• Build personas, task models and workflow maps grounded in data
• Coach designers and PMs to run their own lightweight research
• Design and analyze surveys in Qualtrics or SurveyMonkey
• Synthesize findings in Dovetail, Miro or a spreadsheet and turn them into clear recommendations
• Write screeners and recruit participants through User Interviews, Respondent or customer lists
• Combine behavioral data from analysts with qualitative findings
• Plan research studies with clear questions, methods and timelines

What you need

• 3+ years of UX or user research experience in a product setting
• Basic statistics for survey analysis and sample sizes
• Ability to write clear research plans and reports
• Comfort presenting to senior stakeholders
• Strong interview moderation skills
• Familiarity with research tools such as Dovetail, Maze, Lookback or UserTesting

Preferred

• Accessibility research with participants who use assistive technology
• Prior work in a design or product role
• Setting up a research ops function

Why work with us

• Health insurance
• 401(k) with a 100% match up to 5%
• 12 weeks of paid parental leave
• Profit sharing
• Life insurance

EOE. We participate in E-Verify.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hernandez Marketplace Inc..