User Researcher, Enterprise

The User Researcher, Enterprise plans and runs research that shapes what our product teams build next. We engage team members in India as full-time contractors. Most of our contractors have been with us for more than two years. Working hours follow Gulf time, Monday to Friday. A stable internet connection and a backup power option are required.

Job duties

• Present findings to product, design and leadership
• Combine behavioral data from analysts with qualitative findings
• Design and analyse surveys in Qualtrics or SurveyMonkey
• Build personas, task models and workflow maps grounded in data
• Run moderated interviews, contextual inquiry and usability tests
• Write screeners and recruit participants through User Interviews, Respondent or customer lists
• Synthesize findings in Dovetail, Miro or a spreadsheet and turn them into clear recommendations

Required qualifications

• Basic statistics for survey analysis and sample sizes
• Comfort presenting to senior stakeholders
• Portfolio or case studies showing how research changed product decisions
• Degree in HCI, psychology, anthropology, sociology or a related field, or equivalent experience
• Familiarity with research tools such as Dovetail, Maze, Lookback or UserTesting

Desirable

• Diary studies and longitudinal research
• Prior work in a design or product role
• Setting up a research ops function

Benefits

Salary range: $2,900 - $3,700 per month

• Paid time off
• Monthly internet allowance
• Paid in USD
• Company laptop

About the company

Product, engineering and support teams work out of offices in Abu Dhabi, Abu Dhabi and two nearshore delivery centres. HSW Labs employs 240 people across engineering hubs in Abu Dhabi and three other locations, building ERP software for mid-market manufacturers. On-call rotates weekly and pays a flat stipend whether or not the pager goes off.

Only shortlisted candidates will be contacted.

Candidates must be eligible to work in India.

Duration: 9 months. Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at HSW Labs.