Telesales Executive

Clients include Fortune 500 manufacturers, health systems and logistics companies. Applicants can apply, onboard and pick up shifts through our mobile app. Founded in 1995, we now have 530 employees.

Job summary:

This role opened up after a team member moved internally. Good fit for someone with a year or two of phone sales or customer service who wants a commission plan. Employment is through our payroll partner in India. Salary is paid monthly in Indian rupees. You will need at least 3 hours of overlap with US Pacific time.

Main duties:

• Handle order changes, returns and credit requests
• Learn product specs well enough to suggest substitutes when items are out of stock
• Log calls, emails and next steps in Salesforce or HubSpot
• Answer inbound sales calls and web inquiries, typically 30 to 50 per day
• Call existing accounts on a set rotation to win reorders and add product lines
• Review open quotes weekly and close out or archive the dead ones
• Support outside sales reps with quotes, samples and order status for their territories
• Check stock and lead times with purchasing before promising delivery

What you need:

• 0-2 years of phone sales, inside sales or customer service experience
• Typing speed of 40+ WPM
• Familiar with a CRM such as Salesforce, HubSpot or Zoho
• High school diploma or GED required; associate or bachelor's degree a plus
• Working knowledge of Excel and Outlook
• Professional tone with customers who are frustrated about lead times
• Accurate with numbers. You will calculate margin and freight on the fly

Nice to have:

• Industrial, electrical or building products background
• Knowledge of freight terms like FOB and LTL
• ERP experience (Epicor, NetSuite, SAP Business One)
• Bilingual English and Spanish

Schedule: Monday to Friday, 9:00 AM to 6:00 PM

Salary range: ₹10,50,000 - ₹12,50,000 per annum

What we offer:

• Wellness allowance
• Company laptop
• Monthly internet allowance
• Paid parental leave
• Annual team retreat
• Health insurance through our employer-of-record partner
• Annual salary review

We review applications as they come in.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at HDN Workforce LLC.