Strategic Account Manager

Our facilities run lean manufacturing, with daily tier meetings and visual boards. Customers include energy companies, utilities and heavy equipment makers.

About the role

This is a new position created as the team has grown over the last year. We want someone who knows their accounts well enough to spot a problem before the customer calls about it. Remote, open to candidates across the US. Normal working hours, Monday to Friday.

Job duties

• Resolve billing disputes with finance and keep the customer updated until closed.
• Escalate service issues internally and follow them to resolution.
• Prepare quotes and pricing proposals in Salesforce CPQ.
• Track competitor activity inside your accounts.
• Forecast renewals and expansion revenue monthly.
• Coordinate with customer success and support on at-risk accounts.
• Run quarterly business reviews covering usage, spend and upcoming needs.

What you need

• 7+ years in account management, sales or another client-facing commercial role.
• Organized, with a system for tracking dozens of open items across accounts.
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Comfortable having pricing and renewal conversations with senior buyers.
• Valid driver's license.
• Bachelor's degree in business or a related field, or equivalent experience.
• Clear written and verbal communication.

Preferred qualifications

• Background in distribution, manufacturing or SaaS.
• Salesforce CPQ experience.
• History of negotiating multi-year renewals.

Compensation: $111,000 - $145,000/year

Pay and benefits

• Health insurance.
• 401(k) with 4% match.
• Paid holidays.
• Cell phone reimbursement.

Woodland Precision is an Equal Opportunity Employer, including disability and protected veteran status.

Interview process: a phone call, a meeting with the hiring manager, and a final conversation with the team.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Woodland Precision, Inc..