Client Account Manager

Customers order through counter sales, outside reps and our online portal. Prairie Distribution is hiring an account manager for the operations group. Pay is base plus quarterly bonus tied to renewals and growth. Our headquarters is in Mississauga, and about a third of the team works remotely from other countries. Contract role, full-time hours, paid in USD at the end of each month. Expect to work a schedule that overlaps with US Eastern business hours until about noon ET.

• Escalate service issues internally and follow them to resolution
• Identify upsell and cross-sell opportunities and work them through to close
• Report monthly on retention, churn risk and open pipeline
• Maintain accurate account plans, contacts and opportunity stages in Salesforce
• Resolve billing disputes with finance and keep the customer updated until closed

What you'll need:

• 2-4 years in account management, sales or another client-facing commercial role
• Valid driver's licence
• Organised, with a system for tracking dozens of open items across accounts

Compensation: $950 to $1,150 per month

We offer monthly internet allowance, annual rate review, company laptop and flexible hours.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Prairie Distribution.