National Account Manager

Since 1989, the agency has worked with banks, credit unions and insurance companies. This is a backfill for a team member who moved to another team. Day to day you are the commercial contact for your customers: pricing, renewals, new orders and escalations. Our team is spread across 20 countries. Headquarters is in Brisbane. Employment is through our payroll partner in the US. Salary is paid monthly in USD. You will need some overlap with Australian Eastern time in the mornings.

• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M
• Resolve billing disputes with finance and keep the customer updated until closed
• Run quarterly business reviews covering usage, spend and upcoming needs
• Coordinate with customer success and support on at-risk accounts
• Negotiate price increases and contract terms at renewal

Minimum qualifications:

• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Comfortable having pricing and renewal conversations with senior buyers
• Proficient in Salesforce or a comparable CRM

Pay: $93,000 - $121,000 annually

We offer annual salary review, paid sick days, 24 days paid time off and annual learning budget.

Interview process: a phone call, a meeting with the hiring manager, and a final conversation with the team.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Walker Design Co..