Account Manager

Our field services team covers retail chains, hospitals and banks, dispatching technicians to over 4,000 sites. Headquartered in North Charleston, the company has grown since 2002 by acquiring regional IT providers. Founded in 2002, we now have 540 employees.

Role overview

This is a new position created as the team has grown over the last year. The Account Manager manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. Our team is spread across 8 countries. Headquarters is in North Charleston. This is a long-term contractor role, paid monthly in USD. Core hours are 9:00 AM to 1:00 PM US Eastern. You get a company laptop and a headset before you start.

What you'll be doing

• Coordinate with customer success and support on at-risk accounts.
• Maintain accurate account plans, contacts and opportunity stages in Salesforce.
• Identify upsell and cross-sell opportunities and work them through to close.
• Prepare quotes and pricing proposals in Salesforce CPQ.
• Escalate service issues internally and follow them to resolution.
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M.
• Resolve billing disputes with finance and keep the customer updated until closed.

What you need

• Organised, with a system for tracking dozens of open items across accounts.
• Proficient in Salesforce or a comparable CRM.
• Clear written and verbal communication.
• Experience owning revenue targets for existing customers.
• Bachelor's degree in business or a related field, or equivalent experience.

Nice to have

• Salesforce CPQ experience.
• Background in distribution, manufacturing or SaaS.
• Training in a sales methodology such as Sandler or Challenger.

Salary: MKD 115,000 to MKD 145,000 per month

Pay and benefits

• Company laptop.
• Paid time off.
• Monthly payments via wire transfer or Wise.

This posting may close early if we receive enough applications.

Candidates must be eligible to work in North Macedonia.

Duration: 6 months. Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Westbury Technology Group LLC.