Associate Account Manager

The role:

This is a backfill for a team member who moved to another team. Day to day you are the commercial contact for your customers: pricing, renewals, new orders and escalations. Stone Creek Search Group is hiring an account manager for the operations group. Pay is base plus quarterly bonus tied to renewals and growth. We are headquartered in New York City and have been hiring remotely since 2020. You will be employed through our employer-of-record partner in Canada, with a local contract and salary paid in local currency. Core hours are 9:00 AM to 1:00 PM US Eastern. You will write a lot of updates, so clear written English is important.

Job duties:

• Renew annual contracts on time, starting the conversation at least 90 days ahead
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M
• Forecast renewals and expansion revenue monthly
• Track competitor activity inside your accounts
• Resolve billing disputes with finance and keep the customer updated until closed
• Identify upsell and cross-sell opportunities and work them through to close
• Prepare quotes and pricing proposals in Salesforce CPQ
• Report monthly on retention, churn risk and open pipeline

Skills and experience:

• Bachelor's degree in business or a related field, or equivalent experience
• Willing to travel up to 25%
• Proficient in Salesforce or a comparable CRM
• Experience owning revenue targets for existing customers
• Valid driver's licence

Why work with us:

Compensation: $61,000 - $74,000 annually

• Co-working space stipend
• Annual learning budget
• 20 days paid time off
• Flexible hours
• Paid sick days

About us:

Our managed service programs handle contingent labour for large employers across multiple sites. Regional vice presidents oversee clusters of branches in New York and neighboring markets. Bullpen seating, plenty of noise, and a whiteboard of open orders.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Stone Creek Search Group.