Senior Account Manager

Who we are:

Dell, HP and Lenovo hardware is sold and supported for schools and local governments, as it has been since 2000. Based in Austin, Marblewell Networks also runs a small colocation rack for clients who want local backups. Certification exams are paid for, and passing one comes with a raise.

What this job is:

We are backfilling a position after an internal move. Day to day you are the commercial contact for your customers: pricing, renewals, new orders and escalations. We are headquartered in Austin and have been hiring remotely since 2020. This is a long-term contractor role, paid monthly in USD. You will need at least 4 hours of overlap with US Central time.

In your first few months you will:

• Prepare quotes and pricing proposals in Salesforce CPQ
• Report monthly on retention, churn risk and open pipeline
• Forecast renewals and expansion revenue monthly
• Maintain accurate account plans, contacts and opportunity stages in Salesforce
• Resolve billing disputes with finance and keep the customer updated until closed

Requirements:

• 5+ years in account management, sales or another client-facing commercial role
• Organised, with a system for tracking dozens of open items across accounts
• Comfortable having pricing and renewal conversations with senior buyers

Desirable:

• Second language

Why work with us:

Pay: $1,150-$1,400 monthly

• Annual rate review
• Paid time off
• Monthly payments via wire transfer or Wise

Please submit your CV in English.

Duration: 6 months. Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Marblewell Networks.