Strategic Account Manager

Store managers run locations with 30 to 100 employees. Private label products make up about a third of sales.

The position:

Tealloop Retail has an opening for a Strategic Account Manager. We want someone who knows their accounts well enough to spot a problem before the customer calls about it. On site, Troy.

Key responsibilities:

• Resolve billing disputes with finance and keep the customer updated until closed
• Forecast renewals and expansion revenue monthly
• Renew annual contracts on time, starting the conversation at least 90 days ahead
• Coordinate with customer success and support on at-risk accounts
• Identify upsell and cross-sell opportunities and work them through to close
• Track competitor activity inside your accounts
• Visit key customers on site a few times per year
• Maintain accurate account plans, contacts and opportunity stages in Salesforce

What we're looking for:

• 8-10 years in account management, sales or another client-facing commercial role
• Willing to travel up to 25%
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Bachelor's degree in business or a related field, or equivalent experience
• Valid driver's license

Benefits:

Pay: $119,000 - $150,000/year

• Health savings account (HSA) with employer contribution
• 401(k) with a 100% match up to 5%
• Paid sick leave
• Gym membership reimbursement
• Paid time off

Tealloop Retail is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

No recruitment agencies, please.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Tealloop Retail SAS.