Strategic Account Manager

Started in 2013 out of a spare bedroom, the agency now has a small office downtown. Our Grand Prairie team is growing and we are hiring a Strategic Account Manager. We want someone who knows their accounts well enough to spot a problem before the customer calls about it. Hybrid: two days in the office in Grand Prairie, the rest from home.

• Negotiate price increases and contract terms at renewal.
• Prepare quotes and pricing proposals in Salesforce CPQ.
• Escalate service issues internally and follow them to resolution.
• Visit key customers on site a few times per year.
• Forecast renewals and expansion revenue monthly.

Skills and experience:

• 7+ years in account management, sales or another client-facing commercial role.
• Proficient in Salesforce or a comparable CRM.
• Comfortable having pricing and renewal conversations with senior buyers.
• Experience owning revenue targets for existing customers.

We offer referral program, profit sharing, three weeks of pto to start, employee assistance program, hybrid work, gym membership reimbursement and 401(k) with company match.

Interview process: a phone call, a meeting with the hiring manager, and a final conversation with the team.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Swallowline & Co. LLC.