Strategic Account Manager

About the job

We know most of our associates by name, and many have worked with us for years. Robinson Search Group is hiring an account manager for the operations group. Pay is base plus quarterly bonus tied to renewals and growth. The Strategic Account Manager manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. Our team is spread across 12 countries. Headquarters is in Duluth. You will join as an independent contractor on a long-term agreement. Payment is monthly in USD. Core hours overlap with US Central time, 9:00 AM to 1:00 PM CT. We use Slack, Notion and Google Meet. Cameras on for team calls.

Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M.
Escalate service issues internally and follow them to resolution.
Renew annual contracts on time, starting the conversation at least 90 days ahead.

Minimum qualifications:

8-10 years in account management, sales or another client-facing commercial role.
Proficient in Salesforce or a comparable CRM.
Valid driver's licence.

We offer annual rate review and paid time off.

We will only contact shortlisted applicants.

Duration: 12 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Robinson Search Group.