Strategic Account Manager - Remote

Everyone helps load trucks in the morning. We supply local contractors with lumber, roofing and siding. Founded in 1976, we now have 13 employees.

About the role

The Strategic Account Manager - Remote manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. Based in Ottawa with some travel for quarterly business reviews.

Essential duties and responsibilities

• Escalate service issues internally and follow them to resolution
• Coordinate with customer success and support on at-risk accounts
• Report monthly on retention, churn risk and open pipeline
• Renew annual contracts on time, starting the conversation at least 90 days ahead
• Negotiate price increases and contract terms at renewal
• Forecast renewals and expansion revenue monthly

You'll need

• 7+ years in account management, sales or another client-facing commercial role
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Bachelor's degree in business or a related field, or equivalent experience
• Comfortable having pricing and renewal conversations with senior buyers
• Experience owning revenue targets for existing customers
• Valid driver's licence

Pluses

• Training in a sales methodology such as Sandler or Challenger
• Second language

Perks and benefits

Pay: $106,000 - $117,000 per year

• 20 days paid time off
• Home office setup budget
• Annual learning budget
• Public holidays observed per your country
• Annual team retreat
• Company laptop
• Paid sick days

Interview process: a phone call, a meeting with the hiring manager, and a final conversation with the team.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Müller Fachhandel.