Strategic Account Manager

We run a fiber backbone of over 20,000 route miles, plus data centers and network operations centers. Retail stores, field technicians and customer care all report into regional operations teams. Techs take their trucks home and drive straight to the first job of the day.

About the role

The Strategic Account Manager manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. This is a full-time remote role. We use an employer of record in the US, so you get a proper employment contract, not a freelance agreement. Core hours are 10:00 to 15:00 CET. We use Slack, Notion and Google Meet. Cameras on for team calls.

Responsibilities

• Renew annual contracts on time, starting the conversation at least 90 days ahead.
• Run quarterly business reviews covering usage, spend and upcoming needs.
• Track competitor activity inside your accounts.
• Maintain accurate account plans, contacts and opportunity stages in Salesforce.
• Resolve billing disputes with finance and keep the customer updated until closed.
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M.
• Coordinate with customer success and support on at-risk accounts.

Minimum qualifications

• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Organized, with a system for tracking dozens of open items across accounts.
• Experience owning revenue targets for existing customers.
• Willing to travel up to 25%.
• Valid driver's license.
• Comfortable having pricing and renewal conversations with senior buyers.

Nice to have

• Background in distribution, manufacturing or SaaS.
• History of negotiating multi-year renewals.

Expected salary range: $105,000 - $135,000/year, plus bonus eligibility.

What we offer

• 24 days paid time off.
• Annual learning budget.
• Home office setup budget.
• Flexible hours.
• Paid parental leave.
• Paid sick days.
• Annual team retreat.

EOE. We participate in E-Verify.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Poplardeck.