Strategic Account Manager

Position summary

The Strategic Account Manager manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. This is not a new-logo role. You will own around 60 accounts and be measured on retention and expansion. Fully remote. You can work from anywhere in the US. We do not have many meetings. Most updates happen in writing.

In this role you will

• Escalate service issues internally and follow them to resolution.
• Prepare quotes and pricing proposals in Salesforce CPQ.
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M.
• Renew annual contracts on time, starting the conversation at least 90 days ahead.
• Run quarterly business reviews covering usage, spend and upcoming needs.
• Track competitor activity inside your accounts.
• Negotiate price increases and contract terms at renewal.
• Maintain accurate account plans, contacts and opportunity stages in Salesforce.

Minimum qualifications

• 8+ years in account management, sales or another client-facing commercial role.
• Proficient in Salesforce or a comparable CRM.
• Clear written and verbal communication.
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Willing to travel up to 25%.

Preferred qualifications

• Second language.

Why work with us

Compensation: $117,000 to $148,000/year DOE.

• Medical, dental and vision insurance.
• 401(k) with a 100% match up to 5%.
• Paid time off.

A bit about us

Lehigh Valley Telephone Cooperative provides fiber internet, voice and TV service to homes and businesses in rural California. Business customers buy dedicated internet, SIP trunking and hosted phone systems from us.

EOE. We participate in E-Verify.

We review applications on a rolling basis.

We are unable to sponsor visas for this position.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Lehigh Valley Telephone Cooperative.