Strategic Account Manager

Construction crews, contractors and engineers are building fiber to hundreds of thousands of new locations. Since 1991, the network has grown through acquisitions of smaller telephone and cable companies. Most installers work four 10s, with Saturday coverage on a rotation.

Overview:

Glenkit has an opening for a Strategic Account Manager. We want someone who knows their accounts well enough to spot a problem before the customer calls about it. This is not a new-logo role. You will own around 60 accounts and be measured on retention and expansion. Hybrid. You will need to be in Las Vegas at least two days per week.

What you'll be doing:

• Escalate service issues internally and follow them to resolution
• Forecast renewals and expansion revenue monthly
• Renew annual contracts on time, starting the conversation at least 90 days ahead
• Report monthly on retention, churn risk and open pipeline
• Visit key customers on site a few times per year
• Resolve billing disputes with finance and keep the customer updated until closed

What you need:

• 7+ years in account management, sales or another client-facing commercial role
• Organized, with a system for tracking dozens of open items across accounts
• Experience owning revenue targets for existing customers
• Clear written and verbal communication
• Solid Excel skills for pricing and account analysis (VLOOKUP, pivot tables)
• Valid driver's license

The base pay range for this position is $119,000 - $159,000 per year. Actual pay depends on experience, skills and location.

What we offer:

• Medical, dental and vision insurance
• 401(k) with company match
• 11 paid holidays
• Annual bonus
• Profit sharing
• Paid time off

Glenkit provides equal employment opportunities to all employees and applicants.

A resume is enough to apply. Cover letters are optional.

This position requires a background check.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Glenkit.