Strategic Account Manager

Our field services team covers retail chains, hospitals and banks, dispatching technicians to over 4,000 sites. Certifications include ISO 27001 and SOC 2 Type II, and we hold partner status with Microsoft, Cisco and VMware.

The role

We're looking for a Strategic Account Manager to join our team. This is a remote role. Day to day you are the commercial contact for your customers: pricing, renewals, new orders and escalations. Fully remote. You can work from anywhere in Germany. Flexible hours with a daily team call in the morning. We use Slack, Notion and Google Meet. Cameras on for team calls.

Your responsibilities

• Negotiate price increases and contract terms at renewal
• Prepare quotes and pricing proposals in Salesforce CPQ
• Identify upsell and cross-sell opportunities and work them through to close
• Track competitor activity inside your accounts
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M
• Coordinate with customer success and support on at-risk accounts

What you need

• 8-10 years in account management, sales or another client-facing commercial role
• Organised, with a system for tracking dozens of open items across accounts
• Proficient in Salesforce or a comparable CRM
• Valid driver's licence
• Clear written and verbal communication

Preferred

• Training in a sales methodology such as Sandler or Challenger
• History of negotiating multi-year renewals
• Familiarity with Gainsight or ChurnZero
• Second language

€62,000-€83,000 a year

Why work with us

• Company pension scheme
• Holiday pay
• Meal allowance
• Flexible working hours
• 30 days of annual leave

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Canyonbound e.K..