Strategic Account Manager

Our managed service programs handle contingent labor for large employers across multiple sites. Executive search and RPO were added in the last decade, alongside the core temp business.

The role:

The Strategic Account Manager manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. Remote, open to candidates across the US.

Essential duties and responsibilities:

• Renew annual contracts on time, starting the conversation at least 90 days ahead.
• Run quarterly business reviews covering usage, spend and upcoming needs.
• Report monthly on retention, churn risk and open pipeline.
• Prepare quotes and pricing proposals in Salesforce CPQ.
• Escalate service issues internally and follow them to resolution.
• Identify upsell and cross-sell opportunities and work them through to close.
• Forecast renewals and expansion revenue monthly.

What you need:

• 7+ years in account management, sales or another client-facing commercial role.
• Clear written and verbal communication.
• Valid driver's license.
• Organized, with a system for tracking dozens of open items across accounts.
• Willing to travel up to 25%.
• Experience owning revenue targets for existing customers.

Nice to have:

• History of negotiating multi-year renewals.
• Salesforce CPQ experience.
• Familiarity with Gainsight or ChurnZero.

Salary range: $107,000 to $142,000/year

Benefits:

• Medical, dental and vision insurance.
• 401(k) with 4% match.
• 12 weeks of paid parental leave.
• Flexible spending account.
• Tuition reimbursement.
• Employee discount.
• Paid sick leave.

EOE. We participate in E-Verify.

We read every application and reply within about a week.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bloomington Personnel LLC.