Strategic Account Manager

BE Learn serves more than 10 million learners across schools, universities and businesses. Production studios in Phoenix and abroad record and edit thousands of hours of video a year.

Role overview:

We are adding a Strategic Account Manager to our Mid-Market team. Day to day you are the commercial contact for your customers: pricing, renewals, new orders and escalations. Remote within the US. The team meets in Phoenix once a quarter, travel covered. We send you a laptop and the accessories you need on day one.

Job duties:

• Track competitor activity inside your accounts.
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M.
• Identify upsell and cross-sell opportunities and work them through to close.
• Escalate service issues internally and follow them to resolution.
• Maintain accurate account plans, contacts and opportunity stages in Salesforce.
• Resolve billing disputes with finance and keep the customer updated until closed.
• Report monthly on retention, churn risk and open pipeline.

Minimum qualifications:

• Willing to travel up to 25%.
• Comfortable having pricing and renewal conversations with senior buyers.
• Bachelor's degree in business or a related field, or equivalent experience.
• Clear written and verbal communication.

Salary range: $112,000 - $130,000/year

Pay and benefits:

• Medical, dental and vision insurance.
• 401(k) with company match.
• Paid parental leave.
• $1,000 home office setup budget.
• Employee assistance program.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Applications are reviewed as they come in.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at BE Learn.