Strategic Account Manager

Franchise brands use us to run local ads for hundreds of locations at once.

The position:

The Strategic Account Manager manages a book of existing customers, renews their contracts and grows revenue through upsell and cross-sell. This is a hybrid role. Most of the team is in the Los Angeles office Tuesday to Thursday.

Job duties:

• Prepare quotes and pricing proposals in Salesforce CPQ
• Visit key customers on site a few times per year
• Run quarterly business reviews covering usage, spend and upcoming needs
• Maintain accurate account plans, contacts and opportunity stages in Salesforce
• Manage a portfolio of 50 to 80 existing accounts with combined annual revenue around $3M
• Negotiate price increases and contract terms at renewal
• Escalate service issues internally and follow them to resolution
• Report monthly on retention, churn risk and open pipeline

Required qualifications:

• 8+ years in account management, sales or another client-facing commercial role
• Bachelor's degree in business or a related field, or equivalent experience
• Organized, with a system for tracking dozens of open items across accounts

Compensation and benefits:

Starting pay: $122,000 - $160,000 a year, depending on experience and certifications.

• Health, dental and vision coverage starting on day one
• 401(k) with 4% match
• Paid holidays
• Paid sick leave
• Employee discount
• Life insurance
• Referral program

Please include a short note on why this role interests you.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Baker Media LLC.