Service Desk Team Leader, Remote

Grant reporting covers dozens of federal, state and private funders, each with its own outcomes.

Job summary

As Service Desk Team Leader, Remote at Magpiefield, you'll handle day-to-day IT requests for about 250 employees across two offices.

Job duties

• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint
• Connect remote users to VPN and troubleshoot access issues
• Write and update knowledge base articles for common problems
• Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers
• Install and update approved software and remove anything unlicensed

Qualifications

• 8+ years of help desk or desktop support experience
• Experience with Active Directory user and group management
• Customer service skills and patience with non-technical users
• High school diploma or GED required. Associate degree in IT preferred
• CompTIA A+ certification or equivalent hands-on experience

Nice to have

• Meraki or Ubiquiti networking gear
• ITIL 4 Foundation

Schedule: Weekdays, 7:00 AM to 3:30 PM

Compensation: ₹20,50,000-₹24,00,000 per annum

Why work with us

• Annual learning budget
• Co-working space stipend
• Two weeks of paid leave at year end
• Paid parental leave
• Paid sick days

Tell us your notice period and what salary you are looking for.

We look at every application, usually within a week.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Magpiefield SAS.