Customer Service Specialist

Who we are:

Halvorn Training builds online courses and compliance training for healthcare, manufacturing and financial services companies. School districts licence our reading and math curriculum for grades K through 8. Founded in 2008, we now have 190 employees. Most of the team are former teachers.

What this job is:

Our team is growing and we are hiring a Customer Service Specialist. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. You can work from home anywhere in France. We have no office requirement.

What you'll work on:

• Call customers back on open issues within the promised timeframe
• Document every interaction in Zendesk or Salesforce Service Cloud
• Follow scripts and required disclosures on recorded lines
• Meet targets for handle time, quality score and customer satisfaction
• Update customer records accurately

What you bring:

• 3+ years of customer service, retail, hospitality or call centre experience
• Basic computer skills (Windows, Outlook, web browsers)
• Clear speaking voice and good listening skills
• Reliable attendance. Schedule adherence is tracked
• Typing speed of at least 35 WPM

Also helpful:

• Bilingual English and Spanish (pay differential)
• Prior billing or insurance call centre work

Pay and benefits:

• Health insurance (mutuelle) covered at 60%
• Remote work allowance
• RTT days
• Overtime paid

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Halvorn Training SARL.