Customer Success Manager - Remote

About Halvorn Training:

Halvorn Training builds online courses and compliance training for healthcare, manufacturing and financial services companies. School districts licence our reading and math curriculum for grades K through 8. Founded in 2008, we now have 190 employees. Most of the team are former teachers.

The position:

You will be the customer's main contact after the sale and their voice inside Halvorn Training. Success in this role is measured on gross retention, product adoption and account health scores. Fully remote. You can work from anywhere in France. Hours are flexible, with one short team call each morning. You will need a reliable internet connection and a quiet place to work.

In this role you will:

• Create help centre articles when the same question keeps coming up
• Run quarterly business reviews with customer stakeholders
• Document every customer touch in Salesforce
• Flag expansion opportunities to the account executive or account manager
• Lead kickoff calls and onboarding plans with new customers
• Report monthly on churn risk and saves
• Escalate product bugs and feature requests through Jira with clear context
• Monitor usage and health scores in Gainsight and act on red flags

Minimum qualifications:

• 2-4 years in customer success, account management or implementation at a SaaS company
• Able to learn a technical product and explain it in plain terms
• Travel up to 15%
• Working knowledge of Salesforce

Preferred:

• Background in healthcare, logistics or financial services customers

Why work with us:

• Health insurance (mutuelle) covered at 60%
• Two days of remote work per week
• Remote work allowance
• Profit-sharing
• Meal vouchers
• Training budget

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Halvorn Training SARL.