Customer Success Manager

About Curlew Data:

Our product started as a side project in 2017 and now has a few hundred paying customers, mostly in Dhaka Division. Two developers, a designer and a support lead make up most of the company, so everyone touches the product.

About the role:

You will be the customer's main contact after the sale and their voice inside Curlew Data. This role is fully remote within Bangladesh. Hours are flexible, with one short team call each morning. Clear written English is a must, as the team works across time zones.

What you'll work on:

• Create help centre articles when the same question keeps coming up
• Monitor usage and health scores in Gainsight and act on red flags
• Escalate product bugs and feature requests through Jira with clear context
• Recruit happy customers for references and case studies
• Document every customer touch in Salesforce
• Flag expansion opportunities to the account executive or account manager

What you bring:

• 3+ years in customer success, account management or implementation at a SaaS company
• Calm under pressure when a customer is angry
• Able to learn a technical product and explain it in plain terms
• Experience managing renewals or retention targets
• Bachelor's degree or equivalent experience

Perks and benefits:

BDT 56,000-BDT 68,000 pcm

• Medical insurance
• Provident fund
• Paid leave

Applications are reviewed weekly.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Curlew Data Ltd..