Customer Success Manager (Remote)

About the job

Our youth programs include after-school tutoring, mentoring and an eight-week summer camp. Ahmedabad Network is hiring a CSM for the Strategic Accounts segment. Book size is roughly 40 accounts and $2.5M to $3M in ARR. Remote, open to candidates across India.

The job includes: document every customer touch in Salesforce; lead kickoff calls and onboarding plans with new customers; flag expansion opportunities to the account executive or account manager; monitor usage and health scores in Gainsight and act on red flags.

What we're looking for

3+ years in customer success, account management or implementation at a SaaS company.
Working knowledge of Salesforce.

Rate: ₹9,00,000-₹11,00,000 per year

We offer health insurance for you and your family, provident fund, paid leave, learning budget, flexible hours, internet reimbursement and gratuity.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Ahmedabad Network.