Customer Success Manager

Over 280 employees work across sales, engineering, consulting and the SOC. Products include endpoint protection, email security and a cloud posture management platform.

The position

You will be the customer's main contact after the sale and their voice inside Bosun Security. Remote, open to candidates across the US. You can set your own hours around a daily morning check-in. You get a company laptop and a headset before you start.

Key responsibilities

Create help center articles when the same question keeps coming up. Report monthly on churn risk and saves. Recruit happy customers for references and case studies. Own a portfolio of 30 to 50 accounts and their overall health. Drive renewals alongside the commercial team, starting 120 days out. Flag expansion opportunities to the account executive or account manager. Run quarterly business reviews with customer stakeholders. Escalate product bugs and feature requests through Jira with clear context.

Requirements

2-4 years in customer success, account management or implementation at a SaaS company. Calm under pressure when a customer is angry. Organized across many accounts at once. Able to learn a technical product and explain it in plain terms. Bachelor's degree or equivalent experience. Travel up to 15%.

Why work with us

The salary range for this role is $107,000 - $123,000 per year. This range reflects base salary only.

Health savings account (HSA) with employer contribution. 401(k) with a 100% match up to 5%. Three weeks of PTO to start. $1,000 home office setup budget. Paid time off. Vision insurance.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

This position requires a background check.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bosun Security.