Customer Success Manager

Customers who call us usually reach someone who wrote the code they are asking about. Our product started as a side project in 2017 and now has a few hundred paying customers, mostly in Minnesota. Founded in 2017, we now have 49 employees.

Job summary

The Customer Success Manager owns post-sale relationships for a book of software customers, from onboarding through renewal. Fully remote, but we prefer candidates within a few hours of Central time.

In this role you will

• Lead kickoff calls and onboarding plans with new customers
• Own a portfolio of 30 to 50 accounts and their overall health
• Coordinate with support on open tickets for your accounts
• Recruit happy customers for references and case studies
• Report monthly on churn risk and saves
• Flag expansion opportunities to the account executive or account manager
• Document every customer touch in Salesforce

Requirements

• 2-4 years in customer success, account management or implementation at a SaaS company
• Able to learn a technical product and explain it in plain terms
• Calm under pressure when a customer is angry

Preferred qualifications

• Prior implementation or onboarding role

Pay and benefits

Pay: $89,000 - $99,000/year

• Medical, dental and vision insurance
• 401(k) with a 100% match up to 5%
• 11 paid holidays

We review applications on a rolling basis.

Please include a short note on why this role interests you.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Flinthaven Labs, LLC.