Customer Success Manager

You will be the customer's main contact after the sale and their voice inside Halvorn Training. Remote within France. The team meets in Lille once a quarter, travel covered.

Essential duties and responsibilities

• Report monthly on churn risk and saves
• Drive renewals alongside the commercial team, starting 120 days out
• Flag expansion opportunities to the account executive or account manager
• Run quarterly business reviews with customer stakeholders
• Monitor usage and health scores in Gainsight and act on red flags
• Own a portfolio of 30 to 50 accounts and their overall health
• Escalate product bugs and feature requests through Jira with clear context

Skills and experience

• 2+ years in customer success, account management or implementation at a SaaS company
• Working knowledge of Salesforce
• Able to learn a technical product and explain it in plain terms
• Organised across many accounts at once
• Familiar with Gainsight, ChurnZero, Totango or a similar CS platform

Desirable

• Certified Customer Success Manager (CCSM) or similar

What we offer

Compensation: €36,000 - €47,000/year

• Health insurance (mutuelle) covered at 60%
• Two days of remote work per week
• Meal vouchers
• Profit-sharing
• Remote work allowance
• Training budget
• RTT days

The company

Halvorn Training builds online courses and compliance training for healthcare, manufacturing and financial services companies. School districts licence our reading and math curriculum for grades K through 8. Founded in 2008, we now have 190 employees. Most of the team are former teachers.

We look at every application, usually within a week.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Halvorn Training SARL.