Senior Customer Service Advisor

About the job

Every account manager handles a full book, from quotes to renewals to claims questions. We are adding headcount to this team, so this is a new seat. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. This role is remote. Please make sure you have a quiet place to work and a solid internet connection.

Look up orders, accounts and shipping status in the CRM and order system
Update customer records accurately
Explain bills and payment options and take payments over the phone

What we're looking for

5+ years of customer service, retail, hospitality or call centre experience
Reliable attendance. Schedule adherence is tracked
Basic computer skills (Windows, Outlook, web browsers)
Comfortable using multiple screens and systems at the same time

Schedule: Monday to Friday, 8:00 AM to 4:30 PM.

Rate: MYR 2,600 - MYR 3,100 a month plus overtime

We offer medical and dental coverage, annual leave, meal allowance and overtime pay.

Candidates must be eligible to work in Malaysia.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Sagebrush Benefits.