Call Center Representative

Halvorn Training builds online courses and compliance training for healthcare, manufacturing and financial services companies. School districts licence our reading and math curriculum for grades K through 8. Founded in 2008, we now have 190 employees. Most of the team are former teachers.

We're looking for a Call Centre Representative to join our team. This is a remote role. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Remote position. Most of the team is in Lille, but nobody is required to come in. Most communication happens in Slack, with short video calls when needed.

Responsibilities

• Update customer records accurately.
• Transfer calls to the right department with a warm handoff.
• Notice repeat problems and report them to your team lead.
• Follow scripts and required disclosures on recorded lines.
• Complete required training and quality coaching sessions.

What you'll need

• 3+ years of customer service, retail, hospitality or call centre experience.
• Must pass a background check.
• Typing speed of at least 35 WPM.
• Able to sit at a workstation and wear a headset for a full shift.
• Reliable attendance. Schedule adherence is tracked.

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Pay and benefits

Compensation: €8,700-€11,000 per year

• Health insurance (mutuelle) covered at 60%.
• RTT days.
• Meal vouchers.
• Profit-sharing.
• Overtime paid.

Candidates must be eligible to work in France.

We may close the role early, so do not wait too long to apply.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Halvorn Training SARL.