Customer Care Representative

About the company:

Dell, HP and Lenovo hardware is sold and supported for schools and local governments, as it has been since 2000. Based in Austin, Marblewell Networks also runs a small colocation rack for clients who want local backups. Certification exams are paid for, and passing one comes with a raise.

Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. The Customer Care Representative answers customer calls, chats and emails about orders, billing and account changes. This is a full-time remote role. We use an employer of record in Poland, so you get a proper employment contract, not a freelance agreement. Core hours overlap with US Central time, 9:00 AM to 1:00 PM CT. Equipment is provided, including a laptop.

Your responsibilities:

• Follow scripts and required disclosures on recorded lines
• Notice repeat problems and report them to your team lead
• Look up orders, accounts and shipping status in the CRM and order system
• Update customer records accurately
• Transfer calls to the right department with a warm handoff

What we're looking for:

• 3+ years of customer service, retail, hospitality or call centre experience
• Must pass a background check
• Able to sit at a workstation and wear a headset for a full shift
• High school diploma or GED

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Compensation and benefits:

• Paid parental leave
• Annual salary review
• Monthly internet allowance
• Two weeks of paid leave at year end
• Co-working space stipend
• Health insurance through our employer-of-record partner

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Marblewell Networks.