Customer Care Representative

We are adding a Customer Care Representative to our Member Services team. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Remote, with occasional travel to New York City (a few times a year).

Main duties:

Look up orders, accounts and shipping status in the CRM and order system. Escalate complaints that need a supervisor or another department. Follow scripts and required disclosures on recorded lines. Document every interaction in Zendesk or Salesforce Service Cloud. Process returns, exchanges, refunds and address changes. Explain bills and payment options and take payments over the phone.

Required qualifications:

3-5 years of customer service, retail, hospitality or call center experience. Basic computer skills (Windows, Outlook, web browsers). For remote roles: quiet workspace and wired internet at 25 Mbps or faster. Clear speaking voice and good listening skills. Reliable attendance. Schedule adherence is tracked. High school diploma or GED.

Schedule: Four 10-hour shifts, rotating weekend day

What we offer:

Salary: $26.50 - $31.00/hr

Medical, dental and vision insurance. 401(k) with company match. 12 weeks of paid parental leave. Paid sick leave. Three weeks of PTO to start.

Who we are:

Since 1941, the system has grown to cover most of New York. Shift differentials apply for nights, weekends and holidays.

We are an equal opportunity employer. If you need an accommodation during the application process, let us know.

Offers are contingent on a background check and drug screen.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Skiffdale Health System Inc..