Customer Care Representative

About the job

Sweetgum Wealth Management is a fee-only advisory practice with two advisors, a paraplanner and an office manager. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Sweetgum Wealth Management is hiring for its Orders team in Atlanta. Full-time and part-time shifts available. This is an in-person role at our Atlanta location.

Notice repeat problems and report them to your team lead. Look up orders, accounts and shipping status in the CRM and order system. Document every interaction in Zendesk or Salesforce Service Cloud. Update customer records accurately. Complete required training and quality coaching sessions.

What you'll need:

3+ years of customer service, retail, hospitality or call center experience. Reliable attendance. Schedule adherence is tracked. Must pass a background check.

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM.

Salary: $21.50 - $23.50/hr

We offer health, dental and vision coverage starting on day one, 401(k) with company match, paid time off, weekly pay, dental insurance and uniforms provided.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Sweetgum Wealth Management.