Customer Care Representative

About the company:

Our audience is small but loyal: about 40,000 newsletter subscribers who actually open it. Everyone has access to the analytics dashboard, and weekly numbers are posted in Slack.

Our team is growing and we are hiring a Customer Care Representative. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. This role is fully remote within Switzerland. You need a reliable internet connection and somewhere quiet to work.

Essential duties and responsibilities:

• Update customer records accurately.
• Call customers back on open issues within the promised timeframe.
• Follow scripts and required disclosures on recorded lines.
• Escalate complaints that need a supervisor or another department.
• Notice repeat problems and report them to your team lead.
• Answer inbound calls, live chats and emails from a queue.
• Process returns, exchanges, refunds and address changes.
• Document every interaction in Zendesk or Salesforce Service Cloud.

Skills and experience:

• 3+ years of customer service, retail, hospitality or call centre experience.
• Clear speaking voice and good listening skills.
• Reliable attendance. Schedule adherence is tracked.
• Must pass a background check.
• Typing speed of at least 35 WPM.

Also helpful:

• Experience handling escalations.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

What you get:

CHF 38,000 - CHF 45,000 per year

• Company pension scheme.
• Holiday pay.
• Christmas bonus.

Please submit your CV in English.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Moser Commerce.