Customer Care Representative

Since 2017, growth has come by referral, mostly from auditors and insurance brokers. Every report is written by the person who did the testing, not a separate writing team. Nobody gets in trouble for clicking a test phish. You report it and move on. We are adding headcount to this team, so this is a new seat.

This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Remote, open to candidates across the US.

Responsibilities:

• Call customers back on open issues within the promised timeframe
• Meet targets for handle time, quality score and customer satisfaction
• Notice repeat problems and report them to your team lead
• Complete required training and quality coaching sessions

Who you are:

• 2-4 years of customer service, retail, hospitality or call center experience
• Reliable attendance. Schedule adherence is tracked
• Comfortable using multiple screens and systems at the same time
• High school diploma or GED

Job Type: Full-time

Pay: $20.50 - $22.50 an hour

Expected hours: 38 - 45 per week

Benefits:

• Health insurance
• 401(k) matching
• Paid time off
• Dental insurance
• Disability insurance

Schedule:

• No weekends
• Day shift
• 8 hour shift

Work Location: Remote

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Thicketset Secure.