Customer Care Representative

About the job

Customers order through counter sales, outside reps and our online portal. We're looking for a Customer Care Representative to join our team. This is a remote role. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. We hire in Mexico through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. You will need at least 4 hours of overlap with US Eastern time. You need a reliable internet connection and somewhere quiet to work.

The job includes: call customers back on open issues within the promised timeframe; explain bills and payment options and take payments over the phone; document every interaction in Zendesk or Salesforce Service Cloud.

What you'll need:

3+ years of customer service, retail, hospitality or call centre experience.
Able to sit at a workstation and wear a headset for a full shift.
Comfortable using multiple screens and systems at the same time.

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM.

We offer monthly internet allowance, home office setup budget, wellness allowance, annual team retreat and paid parental leave.

We review applications as they come in.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Prairie Distribution.