Customer Care Representative

Company overview

Vegetation management crews keep rights-of-way clear around power lines. Since 2007, the utility has served New York City and the surrounding county.

Job summary

Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. PKH Water is hiring for its Returns team in São Paulo. Full-time and part-time shifts available. The company is based in New York City, the US. Our team works from several countries. We engage team members in Brazil as full-time contractors. Most of our contractors have been with us for more than two years. Expect to work a schedule that overlaps with US Eastern business hours until about noon ET. Please make sure you have a quiet place to work and a solid internet connection.

Essential duties and responsibilities

• Escalate complaints that need a supervisor or another department
• Transfer calls to the right department with a warm handoff
• Notice repeat problems and report them to your team lead
• Look up orders, accounts and shipping status in the CRM and order system
• Call customers back on open issues within the promised timeframe

Skills and experience

• 3-5 years of customer service, retail, hospitality or call centre experience
• Must pass a background check
• High school diploma or GED
• Comfortable using multiple screens and systems at the same time
• Basic computer skills (Windows, Outlook, web browsers)

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Perks and benefits

Salary: $1,400 to $1,800 per month

• Flexible hours
• Paid time off
• Company laptop
• Paid in USD

This posting may close early if we receive enough applications.

Duration: 12 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at PKH Water.