Service Desk Team Leader (Remote)

About Hilal Networks:

Our bench is in the back of a strip-mall storefront, where we image laptops and swap failed drives.

What this job is:

Hilal Networks has an opening for a Service Desk Team Leader (Remote). Our operations team closes around 600 tickets a month and needs one more person on the desk. You can work from home anywhere in Pakistan. We have no office requirement.

What you'll do:

• Respond to tickets, calls, chats and walk-ups through ServiceNow, Jira Service Management or Freshservice
• Connect remote users to VPN and troubleshoot access issues
• Troubleshoot Microsoft 365 issues in Outlook, Teams, OneDrive and SharePoint
• Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone

What you bring:

• 7+ years of help desk or desktop support experience
• CompTIA A+ certification or equivalent hands-on experience
• High school diploma or GED required. Associate degree in IT preferred
• Familiarity with Microsoft 365 admin tasks
• Customer service skills and patience with non-technical users
• Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting

Pay and benefits:

• Medical insurance
• Provident fund
• Paid leave

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hilal Networks.