Service Desk Team Leader

We are creating this position because the workload has grown. As Service Desk Team Leader at ETL Managed Services, you'll handle day-to-day IT requests for about 250 employees across two offices. Our IT team closes around 600 tickets a month and needs one more person on the desk. We are headquartered in Santa Monica and have been hiring remotely since 2020. We engage team members in Mexico as full-time contractors. Most of our contractors have been with us for more than two years. Our standups are at 9:00 AM Pacific.

Main duties

Image, deploy and recover Windows 11 and macOS laptops using Intune, Autopilot or Jamf. Set up new hires with accounts, equipment and access on day one, and collect equipment from leavers. Keep ticket notes and time entries up to date. Write and update knowledge base articles for common problems. Support desk phones and softphones in Teams Phone, RingCentral or Zoom Phone. Track hardware inventory and warranty status in the asset system.

You'll need

8-10 years of help desk or desktop support experience. CompTIA A+ certification or equivalent hands-on experience. Experience with Active Directory user and group management. Basic networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting. Working knowledge of Windows 10/11 and basic macOS support. High school diploma or GED required. Associate degree in IT preferred.

Schedule: Weekdays, 7:00 AM to 3:30 PM

What we offer

Long-term engagement. Flexible hours.

About ETL Managed Services

Across California, the company runs 14 branch offices and a central depot for hardware staging and imaging. Headquartered in Santa Monica, the company has grown since 1993 by acquiring regional IT providers. Our dress code is a company polo and clean jeans.

Include your expected salary and earliest start date with your application.

Only shortlisted candidates will be contacted.

Duration: 6 months. Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at ETL Managed Services.